How to Create a Customer Payment Reversal

From the Accounting menu open the GL Document Finder and search for an open the Customer Payment you wish to reverse (Accounting --> Find Document)

Once the Customer payment is open in Deal Manager

• From the Action menu with in the Customer payment choose Reverse
• The Customer payment reversal form will open automatically
• Make sure all the fields are correct
  • The amount
  • The date
  • In the reference field put the reason Why this payment is being reversed
• Cheque went NSF
• Cheque got lost in the mail
• Click post.

Scan and attach any documents if there are any.