If your Statements for your agents are not generating in the Process Customer Statements, it is likely due to Generate Statements not being enabled in the Agents Customer Account.
Open the Our Agents List
Contacts -> Our Agents
Select the agent whose statements are not printing or appearing.
Click Actions --> Click the Agents name from the Actions Menu
Go to Accounting.
Click Customer.
Open the General Account of the customer accounts.
Click Generate Statements
Click Save & Close
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